DESIGNING HYBRID TELEWORKING

Addressing the RTO problem

In April 2023 I wrote an overview of the design principles for hybrid teleworking (or WFH, if you insist). Here’s a more detailed set of how-to’s for designing hybrid teleworking, for both telemanagers and teleworkers. They are adapted from my 1998 book, Managing Telework and my decades of training teleworkers and telemanagers.

Step 1. Rethinking work.

Think about your job; the collection of tasks you need to complete in order to meet the objectives of your work. Concentrate on the little tasks, rather than the SAVE The WORLD — by FRIDAY ones, the tasks that take only a portion of the day. These are scattered almost randomly throughout the week, right? In fact, to check this, try keeping a log of the tasks you perform over a period of a week or two. Make a list of them.

Now, examine each task and decide whether you can complete it by yourself, possibly with some technological aids, or need to communicate with someone or something in order to fulfill the requirements. Do this for each of the tasks in your log. Also note how long each task takes to complete. Divide your task list into two parts: 1) those you can do all by yourself and 2) those where you may need to communicate with other people, or distant resources in specific locations. Add the task completion times for each of the two lists: solo and others.